"He was a fair man. He never cheated anybody. We only came to loggerheads once over money, and that was over a new bonus scheme they wanted to introduce. Trouble was, the basic was terrible, and you found yourself relying an awful lot on bonus. We got together with the lads and I went back and got it sorted out with Shanks, but not without a bit of shouting and bawling. He'd stand there with his hands on his hips and say, 'You, Smithy, you could start a riot in a cemetery.'"