"It was a quarter to three on match day at Anfield and there was no sign of Shanks. Suddenly, he came in. His shirt's torn, tie undone, jacket hanging off, hair all over the place. 'What's happened boss?' 'I've just been in the Kop with the boys.' He'd gone in with 28,000 of them and they'd been lifting him shoulder high, passing him round, and he loved that."